MADShop: 336-751-7655
Tricia@MADceramics.com

F.A.Q.

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Q: Is there a fee to work in the Shop or at Ellis Park?
Q: What does it cost to fire pieces at the shop?
Q: Can I leave my pieces at the shop while I am working on them?
Q: Do you take special orders?
Q: How long does it take to finish a project?
Q: Are you open on weekends or Holidays?
Q: Do you do special parties/tours?
Q: Do you fire pieces from other shops?
Q: What color lines do you stock?
Q: Do you sell Wholesale and to the public?
Q: Do you take Credit Cards?
Q: Do we deliver?


Q: Is there a fee to work in the Shop or at Ellis Park?

A: Yes. If you work in the shop there is a $3.00 Studio Fee per session plus what ever you purchase to work on, ie; greenware, bisque, paints, supplies and firings. This helps defray the cost of paper towels, water, electricity etc. you use when you are there.
If you are a student at Ellis Park the fee is $20.00 per month and this includes all of your firings, but not your supplies ie; greenware, bisque, paints, supplies. This fee covers what I have to pay to rent the room and the electricity to fire the kilns there and some of my travel expenses.
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Q: What does it cost to fire pieces at the shop?

A: The firing cost is half the Greenware cost. For example if the greenware costs $5.00 each firing will cost $2.50, if the greenware cost $25.00 each firing will cost $12.50.
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Q: Can I leave my pieces at the shop while I am working on them?

A: Yes, but I have very limited space and it is first come first serve. Also I am not responsible for pieces left in the shop, if anyone else's should come in and look/touch/break them. I do my best to remind people not to touch things that do not belong to them.
Also if a piece has been left in the shop over 30 days without being worked on, it becomes shop property. I am usually very liberal with this policy, but it is shop policy.
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Q: Do you take special orders?

A: Yes, I require a deposit of 1/2 before I start on any special orders, ie; custom painting, altering greenware, ordering special colors I do not normally stock, etc. If you are ordering something I normally keep on the shelf there is no need for a deposit.
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Q: How long does it take to finish a project?

A: This is a very flexible timeline. What I can do in a few hours (clean and paint for example) might take you a whole session to clean and another session or more to paint.
Firing a piece needs 2 days, one day to fire and overnight to let the kiln cool down before I can open it. I try to fire at least once a week or more depending on how much is there to fire. I do not want to fire a kiln for one piece, this is a waste of energy, but I try not to make anyone wait more than a week and a half for a piece to be fired.
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Q: Are you open on weekends or Holidays?

A: No I am not open on weekends unless prior arrangements are made and the Shop is CLOSED on all Federal Holidays. We are also Closed the week of Christmas through New Years, and on even years we are usually closed for at least two weeks since we go out of state.
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Q: Do you do special parties/tours?

A: Yes, we can do birthday parties, Big Brother & Big Sister parties, Scout/Cub parties, Home School parties etc. I just need plenty of advance warning so I can have enough pieces poured and fired. You need to come in the Shop to pick out the project so we can determine the cost (usually it will include everything from start to finish at 6 times the cost of the greenware you pick out). some exceptions may apply.
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Q: Do you fire pieces from other shops?

A: Yes, but will need the receipt so I know what to charge (1/2 the cost of the greenware). If you don't have a receipt, I will estimate the cost by picking a similar piece from my inventory.
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Q: What color lines do you stock?

A: Colors for Earth (Concentrates, Strokes, Glazes and Specialty Products) and Duncan Acrylic colors (non fired) and Glazes only, I no longer stock Duncan EZ Strokes, Concepts or Cover Coats since I now carry Colors for Earth.
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Q: Do you sell wholesale and to the public?

A: Yes if you have a Wholesale tax number on file. I give 25% on greenware, supplies, & Duncan colors. I do not discount firing or cleaning of greenware, but you would get the discount on the greenware before firing. Since I have to pay shipping on Colors for Earth there is only a 5% discount on them. Yes we sell to the public also.
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Q: Do you take Credit Cards?

A: Yes, we take MC/Visa and Discover, but we do not take Debit cards unless they run as a credit card. PayPal e-mail invoicing is available for internet orders.
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Q: Do you deliver?

A: No, but we can ship bisque, usually using USPS.
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